Accounts Payable Customer Service Coordinator

Location: Emeryville, CA

Schedule: Standard, M – F, 40 hour-week

Duration: 3 months to start, with potential to extend

Pay Rate: $32/hr

What we offer: Hunter Hamilton offers comprehensive benefits packages (medical, dental, vision, long and short-term disability, 401k, etc.). We strive to deliver genuine support throughout the duration of the recruiting process, the length of the assignment, and your ongoing career.

About the team: Our Finance team comprises of Accounting, AR/AP, Inventory, FP&A, and Tax. We’re the number-crunchers, who take care of finances, we record, report and support our business partners to keep things running! We are a diverse group, with strong work ethic and a mindset of continuous improvement in how we approach our work.

About this role: The Accounts Payable Customer Service Coordinator supports the day-to-day operations of the Accounts Payable department by monitoring workflow, responding to customer service inquiries, and helping ensure invoices are processed accurately and timely. This role serves as a primary point of contact for internal business partners, store personnel, suppliers, and other departments, providing prompt resolutions to payment and invoice-related questions.

This person monitors workflow queues, identifies processing issues and trends, and works with the appropriate teams to resolve problems and improve efficiency. The position also provides support to Accounts Payable processors by assisting with escalated issues, researching discrepancies, answering process-related questions, and helping maintain consistent application of Accounts Payable policies and procedures. This role requires a strong understanding of Accounts Payable processes, attention to detail, effective communication and problem-solving skills, and the ability to build positive working relationships across the organization. This person will learn about our business operations that are essential to providing effective support to both internal customers and external suppliers.

Responsibilities:

• Respond to customer service inquiries by serving as a primary point of contact for internal business partners, store personnel, suppliers, and other departments

• Provide prompt resolutions to payment and invoice-related questions

• Identify opportunities to improve VIM (Vendor Invoice Management) processes: review VIM and Inbound Administration workplaces periodically and identify areas for workflow process improvement

• Review VIM data to identify duplicate invoices and processing issues

• Partner cross-functionally to streamline workflows and enhance operational performance.

• Work with Store Operators and Operations Team, escalate issues as needed

• Provide support to analyze and reconcile vendor statements to ensure accounts are accurate and in good standing

• Proactively identify and resolve discrepancies to prevent payment delays or account holds

• Support Accounts Payable processors by assisting with escalated issues, researching discrepancies, answering process-related questions, and helping maintain consistent application of Accounts Payable policies and procedures

• Assist the team with invoice processing and iReq (Internal Requisition) cases

About you:

• College degree is preferred with 2+ years of experience in Accounts Payable.

• Strong communication and excel skills.

• Ability to balance multiple tasks in a high volume of environment.

• Self-motivated, team player

• Ability to work effectively at all levels within an organization

• Ability to follow company procedures

• High degree of attention to detail and desire to deeply understand all aspects of a process or system

• Demonstrated ability to independently manage time, organize and prioritize tasks effectively, and be able to meet deadlines with minimal supervision

• Experience with SAP a plus, but not required

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About Us

Hunter Hamilton is a high-performance professional search firm specializing connecting finance, HR, operations, and legal talent with leading employers.

Hunter Hamilton is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Hunter Hamilton offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Hunter Hamilton is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.